Digital Banking Solutions Updates

Dear Embassy Digital Banking Customer, Your NEW Digital Banking Experience is LIVE! You now have access to enhanced features and benefits, easier navigation to what you need most, as well as Embassy’s continued commitment to serving your digital banking needs.

NEW APP for Mobile Banking Download Embassy’s New Mobile Banking app today! Be sure to reprogram your fingerprint if you used it to login previously.

Here’s a Quick Reference Checklist to help you get started with your new experience:

First-time Login Instructions Detailed instructions for your first-time login were mailed to you via USPS. Bill Payments Your previously scheduled bill payments have all migrated to the new digital banking experience. We encourage you to review your bill payment schedule to ensure accuracy, and to avoid any disruptions to your banking. Zelle® Replacing Popmoney® Zelle® will go live on August 23, 2022. A quick one-time enrollment is all that is required to access your Popmoney® account information, activity, history, and contacts. External Transfers Your External Transfers will need to be recreated in the new system to avoid any disruptions to your banking. These are transfers made to/from your Embassy account to your account at another financial institution with the same title. In your new experience, simply navigate to Move Money, then select External Transfers to get started. Quicken Users It’s time to deactivate/reactivate your online banking connection with Quicken. Click here for detailed instructions. More information is available at your convenience at embassybank.com/ Online/updates , or you may contact us at 610-882-8800.

We are very excited to share our NEW Digital Banking Solutions with you. Thank you for choosing Embassy as your banking partner, Michelle L. Barron Senior Vice President Electronic Banking

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 1Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Embassy Bank For the Lehigh Valley but are a separate service from Zelle® and can take 1 – 3 business days to process.

Dear Embassy Digital Banking Customer,

Providing you with a fast, simple, and safe digital banking experience is our top priority. To continue demonstrating that commitment to you, we’ll be upgrading Embassy’s Digital Banking Solutions to bring you more features and greater control of your finances and financial wellness.

We’d like to make you aware of some important information to ensure a smooth transition:

Outage Timeframe: August 4, 2022, until August 8, 2022

Online Banking, Bill Pay and Mobile Banking will be unavailable from 4:00 p.m. EDT on August 4, 2022, until approximately 8:00 a.m. EDT on August 8, 2022, while we migrate your data to the new system.

Transfer of Data

All account information, nicknames, scheduled automatic payments, and at least six months of your payment history will seamlessly migrate to the new system.

Important Steps to Prepare for the Upgrade

Communication and Information

Update Contact Information: Make sure we have your current email address and phone number on file, so you don’t miss any critical notifications we’ll be sending in the coming weeks.

Watch Your Emails: If you previously opted out from receiving our emails, you can resubscribe by calling us or emailing onlinesupport@embassybank.com and ask to be added back to the email list.

Pop up Blockers may affect your experience, please plan accordingly.

Pre-Schedule Bill Payments

If you have any payments due while bill pay is unavailable August 4th to August 8th, be sure to schedule those payments by 5:00 p.m. EDT on August 3, 2022, so they are paid on time. You will be unable to schedule any new payments, modify existing payments or check the status of any payments during the transition timeframe.

Make Note of External Transfers

Current external transfers will not carry over to the new digital banking system during the migration. Make a note of any external transfer you have in place today, they will need to be re-created in the new system once it is live on August 8, 2022.

Backup Quicken Data

It will be important to complete a data file backup and final transaction download no later than 3:00 p.m. EDT on August 4, 2022. Once we go live on August 8, 2022, you will need to deactivate/reactivate your online banking connection.

First-Time Login Instructions

All currently enrolled users have been sent detailed instructions for first-time login via USPS mail. If you are new to Embassy Bank’s Digital Banking Solution, our “Online Banking Enrollment” will be available after the outage timeframe and migration to complete the registration.

Attention Popmoney Users

Popmoney will be replaced with Zelle^® on August 23, 2022. Getting started is easy. After you complete your one-time enrollment, your Popmoney account information, activity, history, and contacts will all be available in Zelle^®.

We’re working hard behind the scenes to ensure this experience is a seamless one – every step of the way.

If you have any questions or concerns, please do not hesitate to contact us at 610-882-8800.

Thank you for choosing Embassy as your banking partner,
Michelle L. Barron
Senior Vice President
Electronic Banking

As a part of our ongoing commitment to bringing you the best in digital banking, Embassy Bank is migrating to a new online and mobile banking system on August 8, 2022. Quicken and QuickBooks users will continue to enjoy the interface with the new digital suite, and with a few additional steps prior to conversion, you’ll be ready to go when the new platform is live.

Here’s an overview of what you need to know:

First Action Date: August 4, 2022

Back up your data! Be sure to complete a data file backup and a final transaction download no later than 3:00 p.m. EDT on August 4, 2022. Your transaction history may not be available after the upgrade.

Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

• Quicken Win/Mac Express Web Connect
• QuickBooks Online Express Web Connect

Second Action Date: August 8, 2022

We go live! On this date, you may complete the deactivation/reactivation of your online banking connection to ensure that your current Quicken or QuickBooks accounts are set up with the new connection.

Instructions for each of the above action items are as follows:

Quicken
QuickBooks Desktop
QuickBooks Online

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

Dear Embassy Digital Banking Customer:

This email is to alert Embassy Bank’s Consumer and Business Digital Banking Customers that we are sending a very important letter to your U.S. mailbox at home or office in the next few days.

The letter contains important information about the upcoming migration period to Embassy’s New Digital Banking Experience that will take place between August 4, 2022 and August 8, 2022, what you need to do to get ready before August 4, 2022, as well as your FIRST TIME LOG-IN INSTRUCTIONS for the new system.

WHY? Because even in this age of digital communication, traditional U.S. Postal Service remains the most effective and confidential means to deliver many types of personal financial information.

We are very excited to bring this new Digital Banking Experience to you, and we want to ensure you get access easily, conveniently, and confidentially.

Please keep an eye on your mail delivery for this very important letter coming soon from Embassy Bank.

Best regards,
Michelle L. Barron
Senior Vice President
Electronic Banking

Dear Embassy Digital Banking Solutions Customer:

Your NEW Digital Banking Experience is getting closer every day, and we are excited to share all the wonderful new features and tools with you soon. While we actively prepare things behind the scenes, we need to make you aware of an important detail regarding external transfers.

We strongly recommend reviewing your Embassy Bank accounts for any external transfers you have established at this time. You will want to create them in the new digital banking experience to avoid any disruptions to your banking.

You will receive another letter from us very shortly that provides more information about the new Digital Banking experience, including important details and instruction for your first-time log in.

If you have any questions, please do not hesitate to contact us or call us at 610-882-8800.

Thank you for choosing Embassy Bank.

Best regards,
Michelle L. Barron
Senior Vice President
Electronic Banking

Dear Embassy Digital Solutions Customer:

On August 23, 2022, Embassy Bank will be replacing Popmoney^® with Zelle^®!

If you like Popmoney, you are going to love Zelle^®. It's a fast, safe and effortless way to send and receive money with friends, family and others you know and trust.¹ Best of all, money arrives typically within minutes between enrolled users. ²

Getting started is easy. After you complete your quick one-time enrollment, your Popmoney account information, activity, history and contacts will be available in Zelle^®.

1. Navigate to the “Move Money”
2. Select Send Money with Zelle^®
3. Accept terms and conditions
4. Choose the account you want to use
5. Review and start sending money!
   

Important Reminders:

• Scheduled or recurring Popmoney payments will be shifted over to Zelle^® with the following exceptions: ³
  • Any scheduled Popmoney payments using the Charitable Giving option will be cancelled.
• Notify your Contacts that you will no longer be using Popmoney. Ask your contacts to enroll with Zelle^® before you send them money – this will help them get your payment more quickly.
• For a full list of participating banks and credit unions live with Zelle^® go to Zellepay.com. If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.
• If you receive Popmoney payments, please ask the Sender to use Zelle^® to send money to you instead. If the sender's bank does not offer Zelle^®, they can easily enroll in the Zelle^® app (available in the App Store or Google Play) with a U.S.-based VISA^® or Mastercard^® debit card.

If you have any questions, please contact Customer Services at 610-882-8800.

Thank you for banking with Embassy.

Best regards,
Michelle L. Barron
Senior Vice President
Electronic Banking

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
¹Must have a bank account in the U.S. to use Zelle^®.
²Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.
³Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Embassy Bank For the Lehigh Valley but are a separate service from Zelle^® and can take 1 – 3 business days to process.

Dear Embassy Business Digital Banking Customer, Your NEW Digital Banking Experience is LIVE! You now have access to enhanced features and benefits, easier navigation to what you need most, as well as Embassy’s continued commitment to serving your digital banking needs.

NEW APP for Mobile Banking Download Embassy’s New Mobile Banking app today! Be sure to reprogram your fingerprint if you used it to login previously.

Here’s a Quick Reference Checklist to help you get started with your new experience: First-time Login Instructions On or before August 8th your Company’s primary administrator received two emails with detailed login instructions. Bill Payments and eBills Your Bill Payments and eBills have migrated to the new digital experience. We encourage you to review them for accuracy to avoid any disruptions to your banking. Create Your Experience Login to your account and be sure to take the following actions to ensure a smooth transition: Set Up Sub-users & their permissions Manage your Actionable Alerts Deactivate and Reactivate QuickBooks Connection We’ve Got Your Resources Right Here Everything you need to know to know about how to navigate in the new system is right here in our easy-to-use Business Digital Banking Reference Guide.

We are very excited to share our NEW Digital Business Banking Solutions with you. More information is available at your convenience at embassybank.com/Online/updates, or you may contact us at 610-882-8800. Thank you for choosing Embassy as your banking partner, Michelle L. Barron Senior Vice President Electronic Banking

embassybank.com

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 1Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Embassy Bank For the Lehigh Valley but are a separate service from Zelle® and can take 1 – 3 business days to process.

Dear Embassy Bank Business Digital Banking Customer,

Providing you with a fast, simple, and safe digital banking experience is our top priority. That’s why we’re making improvements to bring you more features and greater control for your company’s financial wellness.

We’d like to make you aware of some important information to ensure a smooth transition:

Outage Timeframe: August 4, 2022, until August 8, 2022

Online Business Banking, Bill Pay and Mobile Banking will be unavailable from 4:00 p.m. EDT on August 4, 2022, until approximately 8:00 a.m. EDT on August 8, 2022, while we migrate your data to the new system.

Transfer of Data

All account information, nicknames, scheduled automatic payments, ACH & Wire templates (when applicable), account statements, and at least six months of your payment history will seamlessly migrate to the new system.

Important Steps to Prepare for the Upgrade

Communication and Information

Update Contact Information: Make sure we have your current email address and phone number on file, so you don’t miss any critical notifications we’ll be sending in the coming weeks.

Watch Your Emails: If you previously opted out from receiving our emails, you can resubscribe by calling us or emailing onlinesupport@embassybank.com and ask to be added back to the email list.

Pop up Blockers may affect your experience, please plan accordingly.

Pre-Schedule Transactions

Bill payments that are scheduled before 5:00 p.m. EDT on August 3, 2022, will be paid as scheduled, however you will be unable to schedule any new payments, modify existing payments or check the status of any payments during the transition timeframe from August 4th through August 8th.

ACH transactions that are scheduled before 5:00 p.m. EDT on August 3, 2022, will be processed as scheduled. IMPORTANT: If you need a file to be posted on August 4th or August 8th, we must receive those files no later than August 3rd. Existing ACH Templates will be migrated to the new system.

Wire transfers that are scheduled before 5:00 p.m. EDT on August 3, 2022, will be processed as scheduled. Any wire transfers that need to be initiated on August 4th will require a call to our recorded wire line at 484-821-1200. Existing wire templates will be migrated to the new system.

Back Up QuickBooks Data

QuickBooks Users should complete a data file backup and a final transaction download prior to 3:00 p.m. EDT on August 4, 2022. Your transaction history may not be available after the upgrade. For detailed instructions, refer to our guides below:

• QuickBooks Desktop Conversion Instructions
• QuickBooks Online Conversion Instructions

Make Note of Your Current Configuration for Items Which Will Not Migrate

Sub-users will not be converted. Only the primary administrator username credential will migrate. It will be very important to maintain a record of those sub-users that will need to be re-established after the migration.

Closed accounts that you may currently view in your online experience will not migrate to the new system. We suggest that you save any information you may need from those accounts prior to the migration date.

First-Time Login Instructions

All currently enrolled users have been sent detailed instructions for first-time login via USPS mail. If you are new to Embassy Bank’s Digital Banking Solution, our “Online Banking Enrollment” will be available after the outage timeframe and migration to complete the registration.

Action Items for Post- Migration
August 8, 2022

Click here for access our Business Banking Guide with detailed instructions to assist you with many features of our new system.

• Set up Sub-Users
• Re-Establish eBills
• Download the New App
• Re-Establish Fingerprint Sign-on, if applicable
• Manage Your Actionable Alerts
• QuickBooks Users: Deactivate/reactivate your online banking connection

We’re working hard behind the scenes to ensure this experience is a seamless one – every step of the way. If you have any questions or concerns, please do not hesitate to contact us at 610-882-8800.

Thank you for choosing Embassy as your banking partner,
Michelle L. Barron
Senior Vice President
Electronic Banking

As a part of our ongoing commitment to bringing you the best in digital banking, Embassy Bank is migrating to a new online and mobile banking system on August 8, 2022. Quicken and QuickBooks users will continue to enjoy the interface with the new digital suite, and with a few additional steps prior to conversion, you’ll be ready to go when the new platform is live.

Here’s an overview of what you need to know:

First Action Date: August 4, 2022

Back up your data! Be sure to complete a data file backup and a final transaction download no later than 3:00 p.m. EDT on August 4, 2022. Your transaction history may not be available after the upgrade.

Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

• Quicken Win/Mac Express Web Connect
• QuickBooks Online Express Web Connect

Second Action Date: August 8, 2022

We go live! On this date, you may complete the deactivation/reactivation of your online banking connection to ensure that your current Quicken or QuickBooks accounts are set up with the new connection.

Instructions for each of the above action items are as follows:

Quicken
QuickBooks Desktop
QuickBooks Online

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

Dear Embassy Digital Banking Customer:

This email is to alert Embassy Bank’s Consumer and Business Digital Banking Customers that we are sending a very important letter to your U.S. mailbox at home or office in the next few days.

The letter contains important information about the upcoming migration period to Embassy’s New Digital Banking Experience that will take place between August 4, 2022 and August 8, 2022, what you need to do to get ready before August 4, 2022, as well as your FIRST TIME LOG-IN INSTRUCTIONS for the new system.

WHY? Because even in this age of digital communication, traditional U.S. Postal Service remains the most effective and confidential means to deliver many types of personal financial information.

We are very excited to bring this new Digital Banking Experience to you, and we want to ensure you get access easily, conveniently, and confidentially.

Please keep an eye on your mail delivery for this very important letter coming soon from Embassy Bank.

Best regards,
Michelle L. Barron
Senior Vice President
Electronic Banking