Reporting Fraud

Step 1: Contact us

As soon as you suspect fraud, contact our team.  We’re here to help, and will provide you with all the information you need to take action and protect your accounts.

Step 2: Secure your online accounts

If you know one of your online accounts was compromised and led to you becoming a fraud victim, protect your accounts immediately by updating your passwords.

Step 3: Report the fraud to the authorities

File a report with your local police department.  Next, report the fraud or identity theft to the Federal Trade Commission (FTC). In your report, provide as much information as possible, and you will then receive a customized recovery plan with the next steps to take based on your situation.

Step 4: Place a security alert or security freeze on your ChexSystems® consumer file

ChexSystems is like a credit bureau, but for banking deposit account history. Placing a security freeze on ChexSystems is a smart move if you’re looking to protect yourself from identity theft or unauthorized bank account activity.

Step 5: Notify the credit reporting agencies

Place a fraud alert to make it more difficult for identity thieves to open new accounts in your name, or opt for a credit freeze, which restricts all access to your credit report until you choose to lift it.

Scroll down for step-by-step guidance on how to contact each of the three major credit bureaus.