Important Updates

Exciting News for our Anytime Banking Consumer and Business Customers! You now have the capability to UNLOCK your own password!

When you exceed the maximum number of failed login attempts (3), click on the “reset your online banking access” link.

You will be asked to enter your sign on ID and email address on the “forgot your password – retrieve step 1 page:

1. Type your ID in the SIGN-ON ID field and the email address you enrolled with in the EMAIL ADDRESS field.
2. Click Continue.
3. An email containing a one-time password (OTP) will be sent to your email address.

On the Forgot your Password – Retrieve Step 2 page:

1. Enter the one-time password (OTP) you received via email.
2. Note: The one-time password must be entered within the time interval specified in the email. If the time period elapses prior to using the password, click the request a new one-time password link to receive a different one-time password via email.
3. Click Continue to complete this process.
4. If the one-time password is entered correctly, the Password Retrieve Succeed page displays. Click the Return to Sign-On page link to return to the Sign-On page.
5. A second email is sent to the email address you provided at the time of enrollment with a temporary generated password.

On the Sign-On Page:

1. Type your ID in the Sign-On ID field.
2. Type the temporary-generated password you received in the second email.
3. Click Sign-On.

The New Password Required page displays, prompting you to reset the password.

Embassy Bank has launched a service for all consumer and business debit cardholders with a mobile number on file to now receive text alerts for any transactions on their card that could be fraudulent. When a text is received, cardholders can respond "Yes" if the transaction is legitimate and it will be processed, or "No" if it is not an approved transaction to stop processing.

To receive text alerts, simply ensure that Embassy Bank has your current mobile phone number on file. Please be aware that while the service is free, message and data rates may apply.

Click here for more information and FAQ's.

Exciting News for our Mobile Banking App Consumer Customers! You now have the capability to RESET your password on your mobile phone without having to Sign-On to a computer.

How to CHANGE your password on your mobile phone:

• Click the link on your mobile phone to change your password. The Change Password page displays.
• On the Change Password page:
  
  
  1. Type your current password in the CURRENT PASSWORD field.
  2. Type your new password in the NEW PASSWORD field.
  3. Retype the new password in the CONFIRM NEW PASSWORD field.
  4. Click Continue.
• The Change Password Complete confirmation page displays. Click Continue.

How to reset your EXPIRED password on your mobile phone:

• When the Mobile App detects your password is expired, the New Password Required page displays:
  
  
  1. Type your new password in the NEW PASSWORD field.
  2. Retype the new password in the CONFIRM PASSWORD field.
  3. Click Continue.
• The New Password Complete confirmation page displays. Click Continue.

If you FORGET your Mobile App password and need to reset it on your mobile phone:

• Click the Forgot your Password? Link.
• On the Forgot Your Password – Retrieve Step 1 page:
  
  
  1. Type your ID in the SIGN-ON ID field and the email address you registered with the Mobile App in the EMAIL ADDRESS field.
  2. Click Continue.
  3. An email containing a one-time password will be sent to your email address.
• On the Forgot Your Password – Retrieve Step 2 page:
  
  
  1. Enter the one-time password you received via email.
     
     Note: The one-time password must be entered within the time interval specified in the email. If the time period elapses prior to using the password, click the request a new one-time password link to receive a different one-time password via email.
  2. Click Continue to complete this process.
• If the one-time password is entered correctly, the Password Retrieve Succeeded page displays. Click the Return to Sign-On page link to return to the Sign-On page.
  
  A second email is sent to the email address you registered in the Mobile App with a temporary-generated password.

• On the Sign-On page:
  
  
  1. Type your ID in the Sign-On ID field.
  2. Type the temporary-generated password you received in the second email.
  3. Click Sign-On.
• The New Password Required page displays, prompting you to reset your password.

Embassy is excited to launch the newest version of its mobile banking app for businesses. Along with the existing functionality, users will now also be able to use the bill pay feature directly through the app and will have higher limits on remote deposit capture. ACH and wire transfers can also be approved and released accompanied by alerts when they are received. TouchID log-in is available as well.

For more information on all of the features available, please call 610-882-8800.