Important Updates

Cybercriminals like to take advantage of incidents such as the coronavirus threat to entice people to click on phishing emails and conduct social engineering attacks. Cybercriminals may send malware‐laced emails with attachments and links to websites that can harvest your private information and passwords to exploit your personal and corporate accounts. It is important to remain diligent in reviewing emails to ensure they are safe.

As was recently reported, Wawa discovered malware on their payment processing servers on December 10, 2019 and fixed the issue by December 12, 2019. Customer payment card information used at all Wawa locations from March 4, 2019 through December 12, 2019 may have been compromised by this malware.

Our Embassy fraud protection team is closely monitoring the situation and the potential impact on all of our customers. At this time, Wawa has confirmed that the following information may have been compromised by this breach:

• Card numbers
• Expiration dates
• Cardholder names on payment cards

PIN and CVV numbers were not impacted. Wawa also reports that ATM machines were not affected and believes the malware no longer poses a threat to their customers. To help address the impact on their customers, Wawa is providing one year of identity theft protection and credit monitoring at no charge. To inquire about the credit monitoring services Wawa is offering, call the dedicated Experian response phone line at 1-844-386-9559. Hours of operation are Monday - Friday, between 9:00 am and 9:00 pm EST and Saturday-Sunday from 11:00 am through 8:00 pm EST. (Experian offices will be closed on December 24th, 25th, 31st, and January 1st and 20th.)

We will continue to provide you with additional information as updates become available.

Please note that while all of our customer debit and credit card transactions are routinely monitored by our Fraud Prevention Service for suspicious activity, we strongly encourage you to proactively review the status of your accounts on an ongoing basis as well. If you suspect potential fraud on your cards or accounts, please call 610-882-8800 or stop by any of our nine locations to speak with a personal banker. For after-hours support to report suspicious activity on your card please call 1-800-472-3272.

As an added layer of security, we also recommend that all of our customers download and use our free Card Valet app. The Card Valet app provides you with the ability to enhance your card’s security with a number of different functions including the ability to turn your card on and off and receive transaction alerts. For more information on the app, click here or visit the Apple App Store or Google Play.

If you have any questions, please contact us at 610-882-8800.

Exciting News for our Anytime Banking Consumer and Business Customers! You now have the capability to UNLOCK your own password!

When you exceed the maximum number of failed login attempts (3), click on the “reset your online banking access” link.

You will be asked to enter your sign on ID and email address on the “forgot your password – retrieve step 1 page:

1. Type your ID in the SIGN-ON ID field and the email address you enrolled with in the EMAIL ADDRESS field.
2. Click Continue.
3. An email containing a one-time password (OTP) will be sent to your email address.

On the Forgot your Password – Retrieve Step 2 page:

1. Enter the one-time password (OTP) you received via email.
2. Note: The one-time password must be entered within the time interval specified in the email. If the time period elapses prior to using the password, click the request a new one-time password link to receive a different one-time password via email.
3. Click Continue to complete this process.
4. If the one-time password is entered correctly, the Password Retrieve Succeed page displays. Click the Return to Sign-On page link to return to the Sign-On page.
5. A second email is sent to the email address you provided at the time of enrollment with a temporary generated password.

On the Sign-On Page:

1. Type your ID in the Sign-On ID field.
2. Type the temporary-generated password you received in the second email.
3. Click Sign-On.

The New Password Required page displays, prompting you to reset the password.